There is a huge misconception about Voice over Internet Protocol (VoIP ), especially amongst small-to-medium sized business. The perception is often that this technology is only ideal for large businesses. It’s just not so, the benefits to all size firms can be huge.
So whether you’re a small business, or a large business, here are 5 reasons why you should consider VoIP:
1. Multi-channel capabilities
Many Hosted Telephony systems (VoIP) include different communication services like instant messaging, tele/web conferencing, video conferencing and receiving voicemail. Some services even transcribe voicemail and send you a copy via email.
Your staff can use Hosted Telephony to discuss business no matter where they are in the world. Your employees don’t necessarily have to be physically present in the office. They instead can work from home or work from abroad. This can be ideal for salespeople or consultants who don’t always work from a fixed location.
2. Work from anywhere
So long as you’ve internet access, you can use your VoIP system anywhere. VoIP allows you to make and receive calls from multiple devices, including your smartphone, ensuring that you can be contacted by customers or by colleagues wherever you are in the world.
It also allows you to transfer calls to your colleagues without requiring customers to call another number. This phone system also allows you to set your status to inform your colleagues whether or not you’re available to take calls.
3. Record calls automatically or at the click of a button
With hosted telephony, you can record calls, so that staff can listen to important calls, ensuring that key details aren’t overlooked. You can also monitor call log analytics to spot trends, such as the time customers are calling the most, how long each call lasts etc, allowing a business to ensure the right number of staff are available during key times.
4. Increased cost efficiency
For a simple cost per user, per month you are able to have predictable service and call charges. Add and remove services when you need, so you never pay for long contracts or unused functionality.
If you would like more information about the benefits of VoIP and how your business could fully utilise this technology, please feel free to contact us.