We find that for some businesses making the decision to outsource their IT support is a simple decision; “the business case and commercials are compelling so let’s do it”. Whereas, other firms often agonise over such things as; “what will the response times be like” and “what if we need someone to be onsite every now and then”
Here’s our top 5 tips on choosing the right IT Support company for your business:
1. Don’t underestimate the value of a local presence
These days, most IT issues can be resolved remotely using a combination of the telephone, screensharing and remote access. However, there will invariably be occasions when a technician needs to visit your location, for instance to install a new server or to resolve a cyber security issue. Therefore, choosing an outsourcer who has the scale to handle your daily business as usual issues remotely but also has local expertise who is on hand to visit your location is our top priority tip. For more information on this matter please see our blog The Truth About Remote IT Support
2. Ask them to prove their experience
There’s no getting away from it, when it comes to IT support experience matters! Ask your outsourcer to prove to you that they have the experience and expertise. Corroborate their claims by asking them to provide a list of existing clients who you can speak with about their service and performance.
3. Do they offer a broad range of services?
Overtime, your business will grow and/or evolve. So too will your IT needs. It is therefore important to ensure that your chosen outsourcer has experience, and offers, a broad range of IT services, especially Cloud Services and Cyber Security Services. This ensures your outsourcer can advise on IT strategy and improvements to meet your future business needs.
4. Service levels and response times
This is a fairly obvious one but ensure your outsourcing IT Support company evidences to you their response times and that they’ve consistently meet service levels that are desirable to your business. The fundamentals of outsourcing your IT is about cost reduction, time saving and improving service.
Costs of course are an important factor when choosing the right IT Support company but costs should be balanced against the other factors, mentioned above. When it comes to IT Support ‘quality and service’ out trumps ‘cheap’ any day of the week.
If you would like more information on choosing the right IT support company for your business then please contact us, we will try our best to be as impartial as possible.